Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return*. 

For all cases covered by the warranty, we will send you a replacement in the same design and color or provide a full refund.

*In cases involving a color exchange, dissatisfaction, or unmet expectations, we will refund your money minus the return shipping cost and a $10.00 handling and processing fee. The refund will be processed once we receive the Snap It product you no longer wish to keep.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@snapitbella.com. Please note that returns will need to be sent to the following address: 14117 Larkspur Lake Dr, Winter Garden FL 34787 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@snapitbella.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping damage
Every Snap It™ is carefully inspected before shipping.

Before opening your package, please inspect the shipping envelope. If you notice any cuts, tears, punctures, or visible damage, take a photo before opening it and keep the original packaging.

If your Snap It™ is damaged, please contact us and provide:
• A photo of the shipping envelope taken before opening.
• A photo of the damaged Snap It™.
• Your order number.

This documentation is required to file and process a shipping damage claim with the carrier. Without photographic evidence of the original packaging, we may be unable to process a claim for damage that occurred during shipping.

To protect your Snap It™, please open the package carefully and avoid using scissors, blades, or other sharp objects.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@snapitbella.com.